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Improves every step of creating, tracking and managing USPS Certified Mail®

Frequently Asked Questions

About the Service

1. What is SimpleCertifiedMail.com?

2. Do I need any special hardware or software to run SimpleCertifiedMail.com?

3. Who is best suited for using SimpleCertifiedMail.com?

4. What can I do with SimpleCertifiedMail.com?

5. Is this authentic United States Postal Service USPS Certified Mail®?

6. Is your USPS Certified Mail® label approved by the USPS?

7. Why is this process more efficient than the traditional way of managing USPS Certified Mail®?

8. How do I get Proof of Acceptance with your service?

9. What is Return Receipt (Electronic)?

10. Does the SimpleCertifiedMail.com service add the postage to my USPS Certified Mail®?

11. Can I send large volumes of USPS Certified Mail® through your system?

12. Can I track my Certified, Priority and Express Mail?

13. What security features does SimpleCertifiedMail.com have?

14. If my computer crashes, is my SimpleCertifiedMail.com data lost?

15. Can I use regular envelopes?

16. How do I order envelopes and labels?

17. Can I order envelopes and labels from our regular envelope supplier?

18. Can I try SimpleCertifiedMail.com before signing up?

19. Can I suggest enhancements to SimpleCertifiedMail.com?

Pricing and Payment

20. How much does SimpleCertifiedMail.com cost?

21. Are discounts available for high volumes?

22. Do I pay for postage through your system, or is postage separate?

23. How Does Payment Work?

24. Can I use a credit card?

25. What happens if I want to cancel service and have funds in my account?

26. How do I request a refund?

Managing My Account

27. I want employees at different locations to use SimpleCertifiedMail.com, but I don't want them to have access to our payment information. How do you protect against that?

28. How do I reset our Account Password?

29. How do I set up new users, delete existing users, and so on?

30. Are reporting features built into SimpleCertifiedMail.com?

31. How do I cancel my account?

32. If I want to cancel the service, how do I receive a record of transactions?

Support

33. What browsers are supported?

34. My USPS Certified Mail® label is not printing in the correct place on 8.5" x 11" paper, making it difficult to insert the label properly in the envelope.

1. What is SimpleCertifiedMail.com?

SimpleCertifiedMail.com is a web-based platform that greatly simplifies the process of preparing, sending, tracking, archiving and accounting for USPS Certified Mail®. In fact, users report saving as much as 80% of the time previously allocated to the USPS Certified Mail® process. As a complete platform for Accountable Mail, you can also use SimpleCertifiedMail.com to send items via Priority and Express Mail, and, of course, account for the status and cost of those items.

2. Do I need any special hardware or software to run SimpleCertifiedMail.com?

No. SimpleCertifiedMail.com requires no special hardware or software. All you need is a PC or Mac, an Internet connection, a web browser (Internet Explorer™ Firefox™ or Safari™) and any standard printer.

3. Who is best suited for using SimpleCertifiedMail.com?

Businesses and organizations that rely on Certified, Priority or Express Mail as part of their business process, and are looking to increase productivity, lower costs and gain more control over the entire Accountable Mail process.

4. What can I do with SimpleCertifiedMail.com?
  1. Print a USPS Certified Mail®, Priority Mail or Express Mail label, containing the originator and recipient addresses, the exact amount of required postage, and the appropriate postal bar code, from any standard office printer.
  2. Receive Proof of Acceptance right in your office. No more traveling to the Post Office to get a red stamp on the PS Form 3800 – you don’t need this anymore.
  3. Get Proof of Delivery and Return Receipt (Electronic) for USPS Certified Mail® with signature, posted to your account within hours of their delivery.
  4. Access all transaction and delivery data online for up to seven years.
  5. Download reports on activity and USPS costs, in Excel™ format, for analysis.
  6. Retrieve your firms Accountable Mail history by date range and sender profile.
5. Is this authentic United States Postal Service USPS Certified Mail®?

Yes it is. SimpleCertifiedMail.com doesn't change the way the Post Office carries your mail to its destination. It simply makes all the processes around USPS Certified Mail® easier, faster and more efficient for you.

6. Is your USPS Certified Mail® label approved by the USPS?

Yes.

7. Why is this process more efficient than the traditional way of managing USPS Certified Mail®?

You'll significantly reduce the time required to address, add postage, and get your USPS Certified Mail® into the mail stream. Along with streamlining the USPS Certified Mail® process for envelopes, you can also now send USPS Certified Mail® in boxes up to 70 pounds. You'll eliminate corporate liability for people traveling to and from the Post Office. You'll speed up the procedures dependent on your USPS Certified Mail® such as Affidavits of Service, auctions, and collections You'll have a complete record of all your transactions, helping you manage your USPS Certified Mail® costs, and helping you bill these costs back to clients.

8. How do I get Proof of Acceptance with your service?

We've taken all of the hassle out of getting Proof of Acceptance. Our service automatically produces a SCAN Form for the mail you want accepted. You print out the form and attach it to your mail pieces. Your Mail Carrier scans the form and once he/she returns to the Post Office and uploads the file, a Proof of Acceptance (Electronic) in PDF format, appears in your account.

9. What is Return Receipt (Electronic)?

The USPS Return Receipt (Electronic) contains the same information as the PS3811 Domestic Proof of Delivery (“Green Card”), but in an electronic (PDF) format. It was developed by the USPS to speed up the process of receiving Proof of Delivery and to eliminate a number of problems associated with the PS3811 Green Cards, including: the cards getting damaged or torn off as they make their way through the mail stream; offices having to find space to file the Green Cards; and Green Cards getting lost in office files.

The United States Postal Service Domestic Mail Manual states that the Return Receipt (Electronic) is the legal equivalent of the PS3811 (Green Card). Courts have welcomed the Return Receipt (Electronic) as this electronic PDF file can be filed in electronic or printed form whenever it’s needed, whereas the PS3811 Green Card must always be submitted in its original form.

You can learn more about Return Receipt (Electronic) by visiting www.usps.com

10. Does the SimpleCertifiedMail.com service add the postage to my USPS Certified Mail®?

Yes, with our system you eliminate the need to use a postal meter or to visit the Post Office for postage. We include postage on our Certified, Priority and Express Mail labels.

11. Can I send large volumes of USPS Certified Mail® through your system?

Yes, you can upload Excel files for Batch Processing. In addition, we can help you to Outsource your USPS Certified Mail®.

12. Can I track my Certified, Priority and Express Mail?

At any time, you can view the status of your Accountable Mail items through your secure account at Simple USPS Certified Mail®.com. We receive delivery information, every few hours, directly from the USPS.

13. What security features does SimpleCertifiedMail.com have?

SimpleCertifiedMail.com uses the highest level of commercial encryption to ensure the safety and integrity of your data.

14. If my computer crashes, is my SimpleCertifiedMail.com data lost?

As SimpleCertifiedMail.com is an Internet-based service and all data is stored securely on our servers, all your data is safe even if your computer crashes.

15. Can I use regular envelopes?

For USPS Certified Mail®, you need to use envelopes or labels that include the green USPS Certified Mail® graphic on them. If you use #10 or 6" x 9" envelopes for your USPS Certified Mail®, SimpleCertifiedMail.com sends you window envelopes at no charge. These envelopes have a large, clear window that enables the USPS scanners to scan the address, postage and USPS Certified Mail® bar code that you’ve printed on plain paper. But you can also print on 5" x 8.5" USPS Certified Mail® labels that can be attached to your own envelopes and boxes.

When it comes to Priority and Express Mail, you need to use white 5" x 8.5" labels. You can purchase them from us in packs of 200 labels, or purchase leading brands (Avery and others) direct from many stores and web sites.

16. How do I order envelopes and lebels?

Simply login to your account and select the "Order Envelopes/Labels" tab. Three to five business days from the date of your order, the supplies should arrive. If you need them faster, Priority and Express Mail are available.

17. Can I order envelopes and labels from our regular envelope supplier?

Yes, but you need to be absolutely certain that your supplier produces the envelopes and labels to specifications that work with our service and are approved by the Post Office, as it's crucial that the Post Office scanners can easily scan these items. Please contact our Customer Service team for details.

18. Can I try SimpleCertifiedMail.com before signing up?

You can come close. The How It Works and How It Pays off sections of the web site include lots of details on how the system works. In addition, you can print the User Manuals from the Support section for step-by-step details on how you use the online service.

19. Can I suggest enhancements to SimpleCertifiedMail.com?

Of course! Simply use this link to contact our Support Team. We love to hear from our valued customers and review their feedback constantly.

20. How much does SimpleCertifiedMail.com cost?

We add a small transaction fee to the standard USPS USPS Certified Mail® rates. Please refer to the Pricing tab on the home page of this web site for details.

21. Are discounts available for high volumes?

We've created simple, fair pricing for the SimpleCertifiedMail.com service. Please contact us if you believe your mail volumes are large enough to warrant a discount.

22. Do I pay for postage through your system, or is postage separate?

SimpleCertifiedMail.com is a one-step solution, so postage is paid through our service. You print the exact amount of USPS postage you need right on your USPS Certified Mail® label, along with the return and recipient addresses and the appropriate USPS bar codes. There's no need to use a separate postage meter, or to purchase postage at the Post Office.

23. How Does Payment Work?

Using SimpleCertifiedMail.com is similar to using a postage meter. You prepay for your USPS Certified Mail® expenses with an account that we replenish via ACH from your business checking account. The funds you deposit with SimpleCertifiedMail.com are maintained in a separate Trust Account by the Branch Banking & Trust Company (BB&T) and are covered by a Fidelity Bond. You can view your account status anytime through our service.

24. Can I use a credit card?

Only in exceptional cases. Contact our sales department for details at 1-888-462-1750.

25. What happens if I want to cancel service and have funds in my account?

We promptly refund your balance via ACH.

26. How do I request a refund?

You can apply for a refund when a label is printed but not mailed. You click the refund box to the right of Item in the View Delivery Screen to submit a refund request. This request must be made within ten (10) days of the date the label was created. If the USPS does not scan the item within fifteen (15) days from the date the label was created, a credit will be applied to your account.

27. I want employees at different locations to use SimpleCertifiedMail.com, but I don't want them to have access to our payment information. How do you protect against that?

Each SimpleCertifiedMail.com account has an Administrator who has more rights than his/her users. Only the Administrator has access to payment information.

28. How do I reset our Account Password?

Only the Account Administrator for an account can reset passwords and IDs. If the Administrator forgets the password or otherwise has trouble accessing your account, they should contact SimpleCertifiedMail.com for help.

29. How do I set up new users, delete existing users, and so on?

It's easy for the Account Administrator to add, delete and change users. It's all done from the User Administration tab.

30. Are reporting features built into SimpleCertifiedMail.com?

A record of all transactions is kept in the account for seven years. Users can download activity and USPS costs in Excel™ format.

31. How do I cancel my account?

All customers have the right to cancel at any time. If you wish to stop using our service entirely, send a request via email to: support@SimpleCertifiedMail.com.

32. If I want to cancel the service, how do I receive a record of transactions?

You can download a complete record of your transactions before canceling your service. Or you can request a .zip file of your records from Customer Service.

33. What browsers are supported?

Internet Explorer version 6 and later; Firefox version 3.5 and later; Safari version 4.0 and later, and Google Chrome 31.0.1650.63m and later.

34. My USPS Certified Mail® label is not printing in the correct place on 8.5" x 11" paper, making it difficult to insert the label properly in the envelope.

Check the printer margins in the Page Setup section of your browser. In Internet Explorer and Firefox, choose File and then Page Setup. In Safari, choose File, then Print, then Manage Custom Sizes under the Paper Size option.

Once in the Page Setup screen, make sure the Page Size is set to a standard 8 1/2" x 11" size, in portrait mode, and that all four margins (Top, Bottom, Left and Right) are set for no more than .25".

SimpleCertifiedMail.com LLC is a BBB Accredited Computer Software Service in Cary, NC

The Buzz...

“SimpleCertifiedMail.com helps us create USPS Certified Mail® labels with postage and addressee in under 30 seconds. Our regular USPS mail carrier picks up our items, so our people don't travel and wait at the Post Office. The prompt return of the Return Receipt (Electronic) helps us move forward to the next step in our Affidavit of Service and saves 3-5 business days.”

– P.W.
Managing Partner, Law Firm