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Speed up every step of creating, tracking, and managing Certified Mail®

Our easy-to-use online software helps you move legal, asset recovery and other processes forward much faster – whether you're sending one, 100 or 100,000 pieces.

Frequently Asked Questions

About the Service

1. What is SimpleCertifiedMail.com?

2. Do I need any special hardware or software to run SimpleCertifiedMail.com?

3. Who is best suited for using SimpleCertifiedMail.com?

4. What can I do with SimpleCertifiedMail.com?

5. Is this authentic United States Postal Service USPS Certified Mail®?

6. Is your USPS Certified Mail® label approved by the USPS?

7. Why is this process more efficient than the traditional way of managing USPS Certified Mail®?

8. How do I get Proof of Acceptance with your service?

9. What is Return Receipt (Electronic)?

10. Does the SimpleCertifiedMail.com service add the postage to my USPS Certified Mail®?

11. Do you offer Batch Processing for large volumes? And what about API’s for direct integration between our systems?

12. Can I track my Certified, Priority and Priority Express Mail?

13. What security features does SimpleCertifiedMail.com have?

14. If my computer crashes, is my SimpleCertifiedMail.com data lost?

15. Can I use regular envelopes?

16. How do I order envelopes and labels?

17. Can I order envelopes and labels from our regular envelope supplier?

18. Can I try SimpleCertifiedMail.com before signing up?

19. Can I suggest enhancements to SimpleCertifiedMail.com?

Pricing and Payment

20. How much does SimpleCertifiedMail.com cost?

21. Are discounts available for high volumes?

22. Do I pay for postage through your system, or is postage separate?

23. How Does Payment Work?

24. Can I use a credit card?

25. What happens if I want to cancel service and have funds in my account?

26. How do I request a refund?

Managing My Account

27. I want employees at different locations to use SimpleCertifiedMail.com, but I don't want them to have access to our payment information. How do you protect against that?

28. How do I reset our Account Password?

29. How do I set up new users, delete existing users, and so on?

30. Are reporting features built into SimpleCertifiedMail.com?

31. How do I cancel my account?

32. If I want to cancel the service, how do I receive a record of transactions?

Support

33. What browsers are supported?

34. My USPS Certified Mail® label is not printing in the correct place on 8.5" x 11" paper, making it difficult to insert the label properly in the envelope.

35. Do you provide assistance with API integration?

1. What is SimpleCertifiedMail.com?

SimpleCertifiedMail.com is a web-based platform that greatly simplifies the process of preparing, sending, tracking, archiving and accounting for USPS Certified Mail®, whether you are producing pieces one-at-a-time, by the hundreds or the tens or hundreds of thousands. Three production platforms (Desktop, Batch and Web Services via API’s) run on the same application and can be used simultaneously. The Company prides itself on the innovations it has brought to Certified Mail users, and on customer service. The service is used by companies and organization of all sizes, including large enterprise accounts.

2. Do I need any special hardware or software to run SimpleCertifiedMail.com?

No. SimpleCeritifedMail.com requires no special hardware or software. All you need is a PC or Mac, an Internet connection, a web browser (Chrome, Internet Explorer, Firefox or Safari) and a printer. You can also connect our services to your own platform, via our API’s.

3. Who is best suited for using SimpleCertifiedMail.com?

Businesses and organizations that are looking for the fastest, easiest and most reliable way to send Certified Mail, as well as to track and account for its use. rely on Certified, Priority or Priority Express In addition, print shops looking to greatly simplify the Certified Mail process for themselves and their customers.

4. What can I do with SimpleCertifiedMail.com?
  1. Print a single Certified Mail “label”, containing return and recipient addresses, the Certified Mail bar code, and the exact amount of required USPS postage, from any standard office printer.
  2. Quickly and easily produce dozens or hundreds of Certified Mail pieces with our easy Batch Process.
  3. Quickly and easily produce thousands of pieces, tens of thousands, and more – all through web services provided by our API’s.
  4. Get Proof of Acceptance electronically, with no Firm Book.
  5. Get next-day Proof of Delivery with signatures, electronically.
  6. Access all transaction and delivery data online for ten years.
  7. Get automatic refunds of mail pieces that are produced, but not mailed.
  8. Download reports on activity and USPS costs, in Excel™ format, for analysis.
  9. Retrieve all Certified Mail history by date range and sender profile.
5. Is this authentic United States Postal Service USPS Certified Mail®?

Yes it is. SimpleCertifiedMail.com doesn't change the way the Post Office carries your mail to its destination. It simply makes all the processes around USPS Certified Mail® easier, faster and more efficient for you.

6. Is your USPS Certified Mail® label approved by the USPS?

Yes.

7. Why is this process more efficient than the traditional way of managing USPS Certified Mail®?

You'll significantly reduce the time required to address, add postage, and get your USPS Certified Mail® into the mail stream. Along with streamlining the USPS Certified Mail® process for envelopes, you can also now send USPS Certified Mail® in boxes up to 70 pounds. You'll eliminate corporate liability for people traveling to and from the Post Office. You'll speed up the procedures dependent on your USPS Certified Mail® such as Affidavits of Service, auctions, and collections You'll have a complete record of all your transactions, helping you manage your USPS Certified Mail® costs, and helping you bill these costs back to clients.

8. How do I get Proof of Acceptance with your service?

We've taken all of the hassle out of getting Proof of Acceptance. Our service automatically produces a SCAN Form for the mail you want accepted. You print out the form and attach it to your mail pieces. Your Mail Carrier scans the form and once he/she returns to the Post Office and uploads the file, a Proof of Acceptance (Electronic) in PDF format, appears in your account.

9. What is Return Receipt (Electronic)?

The USPS Return Receipt (Electronic) contains the same information as the PS3811 Domestic Proof of Delivery (“Green Card”), but in an electronic (PDF) format. It was developed by the USPS to speed up the process of receiving Proof of Delivery and to eliminate a number of problems associated with the PS3811 Green Cards, including: the cards getting damaged or torn off as they make their way through the mail stream; offices having to find space to file the Green Cards; and Green Cards getting lost in office files.

The United States Postal Service Domestic Mail Manual states that the Return Receipt (Electronic) is the legal equivalent of the PS3811 (Green Card). Courts have welcomed the Return Receipt (Electronic) as this electronic PDF file can be filed in electronic or printed form whenever it’s needed, whereas the PS3811 Green Card must always be submitted in its original form.

You can learn more about Return Receipt (Electronic) by visiting www.usps.com

10. Does the SimpleCertifiedMail.com service add the postage to my USPS Certified Mail®?

Yes, with our system you eliminate the need to use a postal meter or to visit the Post Office for postage. We include postage on our Certified, Priority and Express Mail labels.

11. Do you offer Batch Processing for large volumes? And what about API’s for direct integration between our systems?

You can upload Excel files for Batch Processing very easily. And you can integrate some or all of SimpleCertifiedMail.com resources with your own applications. Our full suite of web service API’s enables complete automation of requesting Certified Mail labels, delivery information, Proof of Acceptance (Electronic), Proof of Delivery (Electronic) and Return Receipt (Electronic). These web services support both SOAP and REST communications protocols.

12. Can I track my Certified, Priority and Priority Express Mail?

At any time, you can view the status of your Certified Mail items through your secure account at Simple Certified Mail.com. We receive delivery information, every few hours, directly from the USPS. This also applies to Priority and Priority Express Mail prepared for mailing using our service.

13. What security features does SimpleCertifiedMail.com have?

SimpleCertifiedMail.com uses the highest level of commercial encryption to ensure the safety and integrity of your data.

14. If my computer crashes, is my SimpleCertifiedMail.com data lost?

As SimpleCertifiedMail.com is an Internet-based service and all data is stored securely on our servers, all your data is safe even if your computer crashes.

15. Can I use regular envelopes?

SimpleCertifiedMail.com sends you window envelopes to use with our service – at no charge. The envelopes have a large, clear window that enables the USPS scanners to scan the address, postage and Certified Mail bar code. Envelopes are available in three sizes: #10, 6” x 9” and 9” x 12”. And of course, you can order your own window envelopes from your favorite envelope supplier as long as you follow our specifications.

16. How do I order envelopes and labels?

Simply login to your account and select the "Order Envelopes/Labels" tab. Three to five business days from the date of your order, the supplies should arrive. If you need them faster, Priority Mail is available.

17. Can I order envelopes and labels from our regular envelope supplier?

Yes, but you need to be absolutely certain that your supplier produces the envelopes and labels to specifications that work with our service and are approved by the Post Office, as it's crucial that the Post Office scanners can easily scan these items. Please contact our Customer Service team for details.

18. Can I try SimpleCertifiedMail.com before signing up?

You can come close. The How It Works and How It Pays off sections of the web site include lots of details on how the system works. In addition, you can print the User Manuals from the Support section for step-by-step details on how you use the online service.

19. Can I suggest enhancements to SimpleCertifiedMail.com?

Of course! Simply use this link to contact our Support Team. We love to hear from our valued customers and review their feedback constantly.

20. How much does SimpleCertifiedMail.com cost?

Please refer to the Pricing tab on the home page of this web site for details.

21. Are discounts available for high volumes?

We've created simple, fair pricing for the SimpleCertifiedMail.com service. Please contact us if you believe your mail volumes are large enough to warrant a discount.

22. Do I pay for postage through your system, or is postage separate?

SimpleCertifiedMail.com is a one-step solution, so postage is paid through our service. You print the exact amount of USPS postage you need right on your USPS Certified Mail® label, along with the return and recipient addresses and the appropriate USPS bar codes. There's no need to use a separate postage meter, or to purchase postage at the Post Office.

23. How Does Payment Work?

Using SimpleCertifiedMail.com is similar to using a postage meter. You prepay for your USPS Certified Mail® expenses with an account that we replenish via ACH from your business checking account. The funds you deposit with SimpleCertifiedMail.com are maintained in a separate Trust Account by the Branch Banking & Trust Company (BB&T) and are covered by a Fidelity Bond. You can view your account status anytime through our service.

24. Can I use a credit card?

Only in exceptional cases. Contact our sales department for details at 1-888-462-1750.

25. What happens if I want to cancel service and have funds in my account?

We promptly refund your balance via ACH.

26. How do I request a refund?

Certified Mail items that are not mailed within 8 days have their Cost of Service refunded automatically, minus a $0.25 service fee.

27. I want employees at different locations to use SimpleCertifiedMail.com, but I don't want them to have access to our payment information. How do you protect against that?

Each SimpleCertifiedMail.com account has an Administrator who has more rights than his/her users. Only the Administrator has access to payment information.

28. How do I reset our Account Password?

Only the Account Administrator for an account can reset passwords and IDs. If the Administrator forgets the password or otherwise has trouble accessing your account, they should contact SimpleCertifiedMail.com for help.

29. How do I set up new users, delete existing users, and so on?

It's easy for the Account Administrator to add, delete and change users. It's all done from the User Administration tab.

30. Are reporting features built into SimpleCertifiedMail.com?

A record of all transactions is kept in the account for seven years. Users can download activity and USPS costs in Excel™ format.

31. How do I cancel my account?

All customers have the right to cancel at any time. If you wish to stop using our service entirely, send a request via email to: support@SimpleCertifiedMail.com.

32. If I want to cancel the service, how do I receive a record of transactions?

You can download a complete record of your transactions before canceling your service. Or you can request a .zip file of your records from Customer Service.

33. What browsers are supported?

Google Chrome 31.0.1650.63 and later, Internet Explorer version 6 and later, Firefox version 3.5 and Safari version 4 and later.

34. My USPS Certified Mail® label is not printing in the correct place on 8.5" x 11" paper, making it difficult to insert the label properly in the envelope.

Check the printer margins in the Page Setup section of your browser. In Internet Explorer and Firefox, choose File and then Page Setup. In Safari, choose File, then Print, then Manage Custom Sizes under the Paper Size option.

Once in the Page Setup screen, make sure the Page Size is set to a standard 8 1/2" x 11" size, in portrait mode, and that all four margins (Top, Bottom, Left and Right) are set for no more than .25".

35. Do you provide assistance with API integration?

Absolutely. Just contact us at 1-888-462-1750, M-F, 9-5 Eastern Time.

SimpleCertifiedMail.com LLC is a BBB Accredited Computer Software Service in Cary, NC

Our Innovations

For a review of the innovations SimpleCertifiedMail.com has brought to Certified Mail, download our PDF brochure.

The Buzz...

“SimpleCertifiedMail.com helps us create USPS Certified Mail® labels with postage and addressee in under 30 seconds. Our regular USPS mail carrier picks up our items, so our people don't travel and wait at the Post Office. The prompt return of the Return Receipt (Electronic) helps us move forward to the next step in our Affidavit of Service and saves 3-5 business days.”

– P.W.
Managing Partner, Law Firm

» Our Brochure

» Our Step-By-Step Guide